The Strategy and Support Office (BOSA) is committed to making this website accessible, in accordance with the Law of July 19, 2018, on the accessibility of websites and mobile applications of public sector bodies.
This accessibility statement applies to the website https://myebox.be.
Level of Compliance
This website is partially compliant due to the non-conformities and exemptions listed below.
Preparation of the Accessibility Statement
An external accessibility audit was conducted. This audit consisted of an in-depth analysis.
View the 2025 in-depth audit report at https://reports.accessibility.belgium.be/ac/2025/be/in-depth/myebox.be-e1056b71/2025-10-01.nl.html
Non-accessible content
A number of pages still have several technical shortcomings regarding accessibility.
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Some links lack text labels and may be difficult for assistive technologies to interpret.
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Some text elements or alternative texts have not been translated into the language of the current page.
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The language of the content or language changes within a page are not always detected by assistive technologies.
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Keyboard navigation may not work correctly on certain pages.
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The structure of the headings does not always follow a logical order.
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Some links have a label that does not clearly describe their purpose.
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Some links are displayed as URLs and do not provide a description of their purpose.
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Some decorative images have alternative text that does not contain essential information.
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Certain information is only available as an image, without a text alternative.
Contact Information
If you have any questions or concerns regarding the accessibility of our website, please contact the Service Desk of the Directorate-General for Simplification & Digitalization:
- Via the contact form (you must log in using eID, itsme®, or myID.be®) eID, itsme® of myID.be®)
- By phone between 8:30 AM and 5:00 PM at 02 740 74 74 (select option 5 from the menu)
If the issue persists, you can follow our complaint procedure.
If you are still not satisfied with the response from our complaints department, you can contact the Federal Ombudsman:
Leuvensestraat 48 bus 6
1000 Brussel contact@mediateurfederal.be
Federal Ombudsman’s website
Suggested alternatives
Alternatives are not always available for inaccessible elements at this time.
Improvement plan
This site has just been relaunched—the detected issues that need to be fixed by the site provider have been reported and will be resolved in a bug fix release during the course of 2026. The detected issues resulting from errors in content management will be systematically resolved by the editorial team.
This statement was drafted on April 21, 2023, and was last revised on October 1, 2025.