If you're checking your eBox on the “My eBox” website, it's best to do so through your “My eBox profile.”
To do this, please follow these steps:
- Log in to https://mycitizenebox.belgium.be/myebox/ using a digital ID of your choice (eID, itsme®, ...).
- Click “Profile” at the top of the page.
- In your Settings on the left, click “Manage eBox permissions and channels”
- Then click “Change the active eBox channels”. Here you will find all your eBox channels, both active and inactive.
- Under your active channels, you will see “My eBox” displayed in green. This means that the channel is active. Click “Disable”.
- A pop-up window will appear explaining the consequences of deactivating your My eBox. Please read this information carefully. If you agree with the content, you can confirm by clicking the “Disable” button again.
- A window will appear to confirm that your My eBox channel has been deactivated and that the deactivation may take a few minutes. You may still receive eBox messages through other active channels. If you no longer wish to receive messages via eBox, you will also need to deactivate these other channels.
- You can reactivate it at any time by following the activation steps: How do I know if new documents have arrived?
Are you using eBox through another service provider? (Mijn Burgerprofiel, Doccle, KBC or IRISbox) ?
We recommend that you contact your service provider (such as the help desk or customer service), who will be able to provide you with more information on how to manage your consent on their platform.
We also provide alternative instructions for deactivating your eBox:
Option 1: Digital and effective immediately (RECOMMENDED)
- Via My eBox: As explained above, if you are a My eBox user, you can log in to your profile and go to “Manage consents and eBox channels” to disable your eBox in the active channels.
- When managing permissions related to your digital keys, you can also do the following:
- Log in to https://iamapps.belgium.be/sma/selfManagement/myApplications using a digital key of your choice (eID, itsme®, code via SMS, ...).
- There you will find a list of all eBox service providers. If you have enabled an eBox authorization, there will be a “Revoke Authorization” button below the service provider's logo.
- Click this button: the authorization will be immediately revoked. Repeat this process if you wish to revoke authorizations for multiple service providers.
Option 2: by mail (only if other options don't work)
You can deactivate your eBox by sending a signed and dated letter, along with a copy of both sides of your ID card, to the FPS BOSA.
IMPORTANT: The copy of your ID card you send must be of sufficient quality. It is also important that the address listed be written legibly.
Please note that processing such a deactivation request may take up to 30 days after we receive your letter. Please use the following template for your letter and include your full contact information so we can notify you as soon as your deactivation request has been processed.
Important: Until your request to deactivate eBox has been processed, you may still receive messages via eBox. These messages retain the same legal validity as if you had received them on paper. Once your request has been processed and your eBox deactivated, you will no longer receive messages via eBox, as the sending institutions will be informed that you no longer use eBox and will use another channel to send you their messages (such as regular mail).